If you use multiple accounts, there are a few possible reasons you may not be able to access one or more of them.

Each account could be tied to different email addresses, and thus associated with different Harvest IDs. To merge them into one Harvest ID, please see this FAQ; otherwise, you’ll need to sign out of one and sign in to the other or use different browsers to stay signed in to the different accounts at the same time.

If you don’t have access to any of the accounts you were expecting to, double check that you’ve signed in with the correct email address. If you’re using the right email address and you still don’t see the account you’re trying to access, you may have been archived from it. Please contact someone with Administrator permissions in Harvest or View and Edit permissions in Forecast to inquire about this.

In the case of Forecast, it’s also possible that you haven’t been given permission to sign in. In this case, you’ll need to ask a teammate with View and Edit permission to invite you to the Forecast account.

• If you’re an Administrator in Harvest, you can request access by going to Settings > Integrations in Harvest. Under Forecast, click Request access from [name] (the person who set up the Forecast account). On the next page, click Request access from [name]. This will send an emailed request for access to that person.
• If you’re not an Administrator, you’ll need to ask a teammate externally to invite you.
• Once you’ve been invited, accept the emailed invitation to gain access the Forecast account that is already connected to your Harvest account.