Track time to Harvest from any Zendesk ticket.
Setting up the Zendesk Integration
To install the Harvest integration, go to the Apps Marketplace under the Admin panel in Zendesk. Find the Harvest app and click the button to Install.
Once installed, refresh your page and your Harvest time tracking application will be ready to go! If you’re signed in to your Harvest account in the same browser, it’ll pick up your credentials. If not, you’ll have to enter your Harvest email and password.
Using the Zendesk Integration
Once you’ve installed the add-on, you’re ready to start tracking time from your Zendesk account! This add-on enables you to track time to Harvest directly from tickets in Zendesk.
Select your project and task to start tracking your time! The ticket ID and title will auto-populate into the Harvest notes field.
You’ll be able to see how much total time has been tracked to this ticket in Zendesk. Your Harvest timesheet entries will also have a link back to the Zendesk ticket.
When you open a ticket that already has time tracked to it, the Harvest project and task will be remembered.