Why am I seeing an SSL certificate warning?
Starting in December of 2014, Harvest has upgraded our SSL certificates to meet the SSL certificate requirements of modern web browsers. You can read more about that upgrade in our blog post.
This upgrade means that Harvest is using newer encryption technology that won’t work with very old web browsers, or operating systems that have not been updated with recent security patches.
After this upgrade we’ve had a handful of customers using one of Harvest’s supported web browsers who report that their browsers are showing an error such as “NET::ERR_CERT_AUTHORITY_INVALID”.
Customers seeing this issue should take the following steps to try to resolve it:
Update Your Web Browser
Please make sure you’re using the latest copy of your web browser. Download and install the latest release of your browser. Make sure to fully close your browser and reopen it.
For Customers Using Microsoft Windows 7
Please try installing this security update from Microsoft and then close and restart your browser.
This should hopefully resolve this issue for you.
For Customers Using Older Versions of Apple Mac OS X (such as 10.6, 10.7, 10.8)
Please apply all available software updates to your operating system, using Software Update, or the Mac App Store (depending on your OS X version).
Note: This doesn’t mean updating to the latest available version of Mac OS X, it simply means applying all of the updates which have been released for your particular version of Mac OS X.
Apple has released security updates for your version of Mac OS X which include cryptography updates, which should fix this problem for you.
Still Having Trouble?
If you’re still seeing this SSL certificate issue, then please get in touch with Harvest support, and include details such as the version of your browser, and the version of your operating system.